Ticket Info & Policies

Kuumbwa-Presented Concerts

Ways To Purchase:

Online

Tickets are available through our website until mid-afternoon, day-of-concert.

In-Person

Streetlight Records – Santa Cruz, 939 Pacific Ave., Santa Cruz, 888-648-9201

Streetlight Records

At The Door

If a concert is not sold-out, tickets may be purchased at the door. Doors open one hour prior, unless otherwise noted. Door ticket prices apply.

By Phone

Kuumbwa Jazz Members may make reservations by phone at 831-427-2227. Click here to learn more about Kuumbwa membership

Gift Certificate

Purchase a Kuumbwa Jazz gift certificate and the recipient will receive a voucher code redeemable for ticket purchases and/or memberships. See below for more info and click here to purchase.

Independently-Produced Events

Ways To Purchase:

Tickets for independently-produced events are available at a variety of outlets. Please check the desired listing on our calendar page for ticketing information.

Gift Certificates

When you purchase a Kuumbwa Jazz gift certificate, the recipient will receive an email with a voucher code. The code can be entered/redeemed upon checkout and can be used for Kuumbwa-presented concert tickets and membership donations on kuumbwajazz.org. The voucher can be redeemed with any Kuumbwa ticket-buyer account (if the recipient does not already have an account they will be prompted to create one). Vouchers cannot be redeemed at the door box office. Once a voucher is redeemed, any remaining balance may only be used with that account.

Kuumbwa-Presented Concert Ticket Policies

  • ALL SALES FINAL – Once you have purchased your tickets, there are no refunds or exchanges allowed, excepting applicable membership benefits.
  • SERVICE CHARGE & TAX – All tickets have an added service charge (amount varies depending upon the price of the ticket). All tickets purchased are subject to 5% City of Santa Cruz Admission Tax
  • WILL CALL – All online and phone orders will be noted on the will call list at the door. There is no separate line for will call. Doors open one hour prior to show-time, unless otherwise noted. When ordering tickets, a valid email address must be entered in order to receive your confirmation. Please be prepared to present valid ID at the door.
  • EVENT CANCELLATION – In the event of a cancellation you will be notified via email and your credit card will be automatically refunded.
  • ACOMMODATIONS & SPECIAL NEEDS – Please let us know of any special needs you may have by calling us in advance at 831-427-2227.

General Policies

  • Event date, time, and line-up are subject to change. Please use a valid email when ordering tickets so that we may contact you in case of changes.
  • Tickets will not be replaced if lost, stolen, or destroyed.
  • Children occupying a seat must have a ticket. Many concerts are not suitable for babes-in-arms.
  • Cans, bottles, and food from outside vendors are not allowed into the venue. Filtered water is available at no cost in our café.
  • Your ticket is a revocable license. Management reserves right to eject disorderly patrons without refund.
  • Use of your ticket assumes all risk and danger in participating in event and authorizes permission for use of your image or likeness in rebroadcast.

Questions?

Please call us at 831-427-2227
(Monday – Friday, 9 AM – 5 PM).

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