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Health & Safety Policies & FAQs

Please note that the information below is subject to change. Please check this page for the latest updates prior to attending a Kuumbwa Jazz-presented concert at the Kuumbwa Jazz Center. The comfort and wellbeing of all attending a concert at the Kuumbwa Jazz Center is our top priority. We sincerely appreciate your understanding of the policies below, which will be in-place for the foreseeable future. 

COVID-19 Safety Acknowledgment:
An inherent risk of exposure to COVID-19 exists in any public space where people are present. By attending a Kuumbwa Jazz-presented event, and/or an event at the Kuumbwa Jazz Center, you expressly agree to comply with any and all policies and safety guidelines put in place by the event organizers, and voluntarily assume all risks related to exposure to COVID-19, waiving all claims and potential claims against the event organizers, and their affiliated companies relating to such risks.

Do I need to show proof of COVID-19 vaccination, or a negative COVID-19 PCR test, to attend a concert at the Kuumbwa Jazz Center? 
Yes. For the wellbeing and safety of all patrons, artists, staff, and volunteers, please be prepared to show proof of your full COVID-19 vaccination, or a negative COVID-19 PCR test taken within 48 hours of the performance time, plus a photo ID, at the door when you check in. You can present a physical or digital copy of your vaccination card or test results. Children who are not yet eligible for vaccination must have a negative COVID-19 PCR test. Your cooperation is greatly appreciated. 

Are at-home/rapid COVID-19 tests accepted for entry?
No. If you are not vaccinated, only a negative COVID-19 PCR test taken within 48 hours of the performance time, plus a photo ID, will be accepted for entry, regardless of age.

Are the Kuumbwa Jazz staff and volunteers vaccinated?
Yes. The staff-members and volunteers at Kuumbwa Jazz-presented concerts are fully vaccinated.

Do I need to wear a mask inside the Kuumbwa Jazz Center? 
Masks are encouraged. 

Will personal protective equipment be available for audience members?
Yes. Masks are be available, free-of-charge, to all who would like one, and hand sanitizing stations will be located throughout the Kuumbwa Jazz Center.

What other health protocols will be in place?
New air filtration systems are present throughout the venue, and rigorous cleanings are conducted before each show, with high-touch surfaces disinfected in-between sets, as well. Signage displaying health and safety protocols are displayed throughout the venue.

Are the policies different for events produced by other presenters?
The health & safety policies for the Kuumbwa Jazz Center are applicable for all Kuumbwa Jazz-produced and independently-produced events, although some independently-produced events only accept proof of vaccine for entry. Be sure to check the specific details for the independently-produced event you plan on attending.

Will dinners be available to purchase at Kuumbwa Jazz-produced events? 
Yes. Dinners, featuring seasonal entrées, will cost $25 each and can be ordered in advance (by adding dinners to your ticket order) or by walk-up. The menu will be added to each concert’s event page on our web calendar as soon as it is selected by our chef. If you are purchasing a dinner before the menu is announced, you will receive the menu via email one week before the concert date.

Will the bar be open?

Will the merchandise gift shop be open?
Yes. You can also purchase Kuumbwa merchandise online, or browse our item offerings, by visiting our web-store.

Can I pay for my food or beverages via a touch-less payment method?
Yes, if you have a tap card, chip, or other form of contactless payment such as Apple Pay.

How can I purchase tickets for concerts?
Tickets for Kuumbwa Jazz-presented events can be purchased through our online calendar, over the phone with a credit card at (831) 427-2227, or at the door on the night-of.

Can I purchase a ticket at the door?

Will my seats be reserved?
If you are a $500-or-above annual member you have the option for reserved seats. All other tickets will be general admission.

If I order dinner in advance, will I get a seat with a table?
Seats with table or bar access are general admission, first-come-first-served, unless you are a $500-or-above annual member and have reserved seats.

Are the seats socially distanced?
Chairs are not placed with 6 feet of social distance.

Will I be able to redeem my 2-for-1 membership benefit ticket(s)?
Yes, provided that 2-for-1 tickets are eligible for the desired concert.

How can I redeem my account credit for a concert ticket?
If you have a credit on your account from a concert that was cancelled due to the pandemic, you can redeem your credit via your online Kuumbwa Jazz account, or by calling our office at (831) 427-2227.

What should I do if I am feeling unwell/unable to attend a concert?
Patrons should stay home if they are experiencing a fever or any COVID-19 symptoms, have tested positive for COVID-19, or have had close contact with anyone who is confirmed or is suspected of having COVID-19. If you are unable to attend a concert due to the described health concerns above, you may wish to transfer your ticket(s) to another party. Please contact our office directly at (831) 427-2227 or to make a ticket transfer. For independently-produced events, please reach out to the presenter directly.

Have your refund or ticketing policies changed?
All ticket sales are final, excepting applicable member benefits. Please consult the Ticket Info & Policies page for more information. The policies listed are subject to change.


Downtown parking consists of metered street parking and pay parking garages. Meters run daily until 8:00 PM. 


Scotts Valley Hilton
6001 La Madrona Dr.
Scotts Valley, CA 95060
Phone: 831-440-1000

For a complete listing of local accommodations, visit the Santa Cruz County Conference and Visitors Council:

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