Plan Your Visit

Reopening FAQs – Health & Safety Policies

Please note that the information below is subject to change. Please check this page for the latest updates prior to attending a Kuumbwa Jazz-presented concert at the Kuumbwa Jazz Center. The health and safety of all attending a concert at the Kuumbwa Jazz Center is our top priority. We sincerely appreciate your understanding of the policies below, which will be in-place for the foreseeable future. 

COVID-19 Safety Acknowledgment:
An inherent risk of exposure to COVID-19 exists in any public space where people are present. By attending a Kuumbwa Jazz-presented event, and/or an event at the Kuumbwa Jazz Center, you expressly agree to comply with any and all policies and safety guidelines put in place by the event organizers, and voluntarily assume all risks related to exposure to COVID-19, waiving all claims and potential claims against the event organizers, and their affiliated companies relating to such risks.

Do I need to show proof of COVID-19 vaccination, or a negative COVID-19 PCR test, to attend a concert at the Kuumbwa Jazz Center? 
Yes. For the wellbeing and safety of all patrons, artists, staff, and volunteers, please be prepared to show proof of your full COVID-19 vaccination, or a negative COVID-19 PCR test taken within 72 hours of the performance time, plus a photo ID, at the door when you check in. You can present a physical or digital copy of your vaccination card or test results. Children who are not yet eligible for vaccination must have a negative COVID-19 PCR test. Your cooperation is greatly appreciated for the comfort and safety of all in attendance. 

Are the Kuumbwa Jazz staff and volunteers vaccinated?
Yes. The staff-members and volunteers at Kuumbwa Jazz-presented concerts are fully vaccinated and will be masked.

Do I need to wear a mask inside the Kuumbwa Jazz Center? 
Yes. Masks are required at all times while inside the Kuumbwa Jazz Center, except while eating or drinking. 

Will personal protective equipment be available for audience members?
Yes. Masks will be available, free-of-charge, to all who would like one, and hand sanitizing stations will be located throughout the Kuumbwa Jazz Center.

What other health and safety protocols will be in place?
New air filtration systems will be present throughout the venue, and rigorous cleanings will be conducted before each show, with high-touch surfaces disinfected in-between sets, as well. Signage displaying health and safety protocols will be displayed throughout the venue.

Will the Kuumbwa Jazz Center be reopening at full capacity?
Beginning with our reopening, we will be operating at a reduced two-thirds capacity until October 25th. Beginning on October 26th, concerts at the Kuumbwa Jazz Center will resume full capacity.

Why aren’t you at full capacity?
Considering public health concerns, and following guidance from official health agencies and community leaders, we are easing back into our programming with a reduced capacity for the comfort of our patrons. We look forward to being able to offer audience-members added leg room during our reopening weeks! 

Are the policies different for events produced by other presenters?
The reopening policies for the Kuumbwa Jazz Center are applicable for all Kuumbwa Jazz-produced and independently-produced events.

Will dinners be available to purchase at Kuumbwa Jazz-produced events? 
Yes, though all dinners must be ordered in advance and are subject to availability. Dinners, featuring seasonal entrées, will cost $25 each and can be added to your ticket order. The menu will be added to each concert’s event page on our web calendar as soon as it is selected by our chef. If you are purchasing a dinner before the menu is announced, you will receive the menu via email one week before the concert date.

Will the bar be open?
Yes.

Will the merchandise gift shop be open?
Yes. You can also purchase Kuumbwa merchandise online, or browse our item offerings, by visiting our webstore.

Can I pay for my food or beverages via a touchless payment method?
Yes, if you have a tap card, chip, or other form of contactless payment such as Apple Pay.

How can I purchase tickets for concerts?
All tickets must be purchased in advance. Tickets for Kuumbwa Jazz-presented events can be purchased through our online calendar or over the phone with a credit card at (831) 427-2227. Tickets will not be available at Streetlight Records.

Can I purchase a ticket at the door?
At this time, tickets will only be available in advance and will not be available at the door.

Will my seats be reserved?
If you are a $500-or-above annual member you have the option for reserved seats. All other tickets will be general admission.

If I order dinner in advance, will I get a seat with a table?
Seats with table or bar access are general admission, first-come-first-served, unless you are a $500-or-above annual member and have reserved seats.

Are the seats socially distanced?
Chairs are not placed with 6 feet of social distance, however, with the reduced venue capacity through October 25th there will be more distance than usual between seats.

Will I be able to redeem my 2-for-1 membership benefit ticket(s)?
Yes, provided that 2-for-1 tickets are eligible for the desired concert.

How can I redeem my account credit for a concert ticket?
If you have a credit on your account from a 2020 concert that was cancelled due to the pandemic, you can redeem your credit via your online Kuumbwa Jazz account, or by calling our office at (831) 427-2227.

What should I do if I am feeling unwell/unable to attend a concert?
Patrons should stay home if they are experiencing a fever or any COVID-19 symptoms, or have had close contact with anyone who is confirmed or is suspected of having COVID-19. If you are unable to attend a concert due to the described health concerns above, please contact our office directly at (831) 427-2227 to receive a credit on your Kuumbwa account towards a future concert.

Have your refund or ticketing policies changed?
Ticketing policies for Kuumbwa Jazz-presented concerts have been augmented to reflect certain COVID-19-related policies. Please consult the Ticket Info & Policies page for more information. The policies listed are subject to change.

Parking

Downtown parking consists of metered street parking and pay parking garages. Meters run daily until 8:00 PM. 

Accommodations

Scotts Valley Hilton
6001 La Madrona Dr.
Scotts Valley, CA 95060
Phone: 831-440-1000

For a complete listing of local accommodations, visit the Santa Cruz County Conference and Visitors Council: www.santacruzcounty.travel

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